Accessibility

Shuttle service for guests with disabilities and mobility limitations is available from each of the Cowboys parking lots to the stadium. Shuttle service is also available following events. So that this service may be offered in a timely manner to all who need it, accessibility shuttles are limited to the guests needing the service and one companion. Accessibility Shuttle Tents are located near Entries A, D, J, and G.

AT&T Stadium parking lots have accessible parking spaces. Accessible parking spaces are issued on a first come, first served basis. Vehicles must have a valid parking pass for the designated lot. A state-issued placard or license plate is required to park in accessible parking spaces. Please contact the AT&T Stadium Ticket Office for more information on accessible parking. Violators will be subject to citation and possible revocation of season parking privileges.

ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection.

Animals are not permitted in AT&T Stadium, with the exception of service animals to aid guests with disabilities.

AT&T Stadium welcomes guests with disabilities and their service animals or service animals in training. While it is not necessary, we encourage guests with service animals to contact Guest Services at (817) 892-4161 in advance of game day to appropriately accommodate the needs of the guest and his/her animal.

Meeting the needs of our guests with disabilities at AT&T Stadium is an ongoing commitment. In order to improve stadium accessibility, we ask that you contact us with your feedback via email to guestcomments@dallascowboys.net or call Guest Services Hotline at (817) 892-4161. While visiting us we encourage you to stop by at one of the Guest Services Booths located on the concourse behind Sections 219, 244, 420 and 451.

AT&T Stadium is equipped with public elevators at the following locations:

• Entry A, E, F, K (Club and Suite guests only)
• Main Concourse behind Sections 203, 217, 228, 242
• Mezzanine Level behind Sections 304, 317, 329, 342
• Upper Concourse behind Sections 405, 418,.437, 449

The staff at AT&T Stadium has been trained in proper procedures for emergency situations. In the event of an evacuation, Game Day Staff members will assist guests with disabilities and direct them to safe locations and exit routes.

Family restrooms are designed for the use of guests with small children and guests with disabilities. These restrooms are located throughout the stadium on all concourses and on each club and suite level. All family restrooms are accessible and equipped with baby changing tables.

There are four (4) Guest Services Booths located on the concourse behind Sections 219, 244, 420 and 451.

Guest Services Booths assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. The booths are staffed with knowledgeable attendants ready to assist guests needing information or wishing to leave compliments or comments.

As a service to our guests who are hearing or visually impaired, AT&T Stadium is able to offer mobile captioning via guest smartphones as well as handheld assistive listening devices.

• Mobile captioning can be accessed via your smartphone. Please confirm that your smartphone is connected to attwifi and then visit www.captioncast.eegicap.com. Once the website loads, enter the Event Code: cowboysgameday to proceed.
• Guests who do not have smartphone access can visit any Guest Services Booth to check out a handheld assistive listening device. These devices broadcast the in-house public address announcements as well as the radio broadcast within the stadium. Guests can also choose between English and Spanish for play-by-play action.
• Events have open captioning on channel 2 of all monitors in the stadium.

There are two passenger drop-off zones at the stadium. One is located on the north side off of Randol Mill Road in Lot 1 and one located on the south side off of Cowboys Way in Lot 6. Due to post game traffic, these areas may not be accessible for pick up. Guests may use the Accessibility Shuttle serving all AT&T Stadium parking lots.

There are accessible public restrooms (men, women & family) conveniently located throughout the stadium.

AT&T Stadium and Altec Lansing are proud to offer (3) Sensory Rooms and decompression areas, available to all guests who may become overstimulated during an event. Sensory Rooms are located within the South Main Club, behind Section 416, and behind Section 446, while the additional decompression spaces are located within the North Main Club.

AT&T Stadium welcomes guests with disabilities and their service animals or service animals in training. While it is not necessary, we encourage guests with assistive animals to contact Guest Services at (817) 892-4161 in advance of game day, to appropriately accommodate the needs of the guest and his/her animal.

AT&T Stadium may be able to provide sign language interpretation for guests with hearing disabilities for certain concert events. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call the AT&T Stadium Guest Services Hotline at (817) 892-4161.

The AT&T Stadium Ticket Office is located at Entry A on the northeast side of the stadium, open Monday through Friday, 9 AM – 5PM. Hours are extended to accommodate the needs of specific events. For ticket information, call the AT&T Stadium Ticket Office at (817) 892-5000.

AT&T Stadium provides wheelchair and companion seating on all levels. Be advised that AT&T Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. For event assistance and seating relocations, contact a guest services team member or visit the nearest Guest Services Booth located on the concourse behind Sections 219, 244, 420 and 451.

A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the event. Guests may arrange for wheelchair assistance by contacting a guest services team member at any entrance. Guests needing assistance after the event should contact a guest services team member, security personnel or visit one of the Guest Services Booths located on the concourse behind Sections 219, 244, 420 and 451. Guests in Suite and Club areas should contact the guest services team member on their level to request a wheelchair escort or additional assistance.