A to Z Guide

AT&T Stadium is committed to providing exceptional experiences for our guests in a setting unmatched by any other sports and entertainment venue. Here you will find information about stadium services, important policies, venue diagrams and much more to make your next visit to AT&T Stadium convenient and enjoyable.

  • ADA/Accessibility

    AT&T Stadium is committed to serving guests with disabilities. Our facilities are fully accessible and we provide a wide range of services and amenities for guests with special needs.

    AT&T Stadium is designed with accessible parking, accessible vehicle drop off and pick up areas, power assisted doors, restrooms, concessions and seating areas. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. For questions regarding ADA ticket information, please contact Cowboys Ticket Sales at (817) 892-4400.

  • Address

    One AT&T Way
    Arlington, TX 76011

  • Alcohol Policy

    AT&T Stadium, Legends Hospitality Management and stadium security work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below.

    • All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID.
    • No alcohol will be sold to guests who appear to be intoxicated.
    • There is a two (2) beer limit, per transaction, at concession stands and portable concessions.
    • There is a two (2) beer limit, per person, by a roving vendor.
    • Alcohol sales on the concourses and in the seating areas will terminate at the end of the third quarter.
    • Management reserves the right to cut off alcohol sales at its discretion.
    • Guests passing alcohol to minors will be ejected and subject to arrest.
    • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
    • We reserve the right to refuse the sale of alcohol to any guests.
    • Glass beverage containers may not be taken from Club/Suite areas to concourses or the seating bowl.
    • Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.
    • All guests must finish and dispose of alcoholic beverages before exiting stadium property.
  • Animals

    Animals are not permitted in AT&T Stadium, with the exception of service animals to aid guests with disabilities.

    AT&T Stadium welcomes guests with disabilities and their service animals or service animals in training. While it is not necessary, we encourage guests with assistive animals to contact Guest Services at (817) 892-4161 in advance of game day, to appropriately accommodate the needs of the guest and his/her animal.

  • Baby Changing Stations

    Baby changing stations are located in all family restrooms throughout AT&T Stadium. These restrooms are located on all concourses and on each Club and Suite level.

  • Bag Inspections

    All bags are subject to inspection upon entry and are subject to additional inspections within the stadium.

  • Bag Policy

    Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.

    Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

    • NFL approved bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.” The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12″ x 6″ x 12″ will be available through club merchandise outlets or at nflshop.com).
    • One-gallon clear plastic freezer bag (Ziploc bag or similar).
    • Small, one compartment, clutch bag that does not exceed 4.5″ x 6.5″, with or without a handle or strap. This can be carried separately or within a plastic bag.

    An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.

    We strongly encourage fans to limit the number of items they bring with them to the stadium on game day.

  • Banners and Signs

    Signs must be handheld, event-related, in good taste and cannot obstruct another guest’s view. They may not contain commercial messages, logos or political endorsements and may not be hung off affixed stadium structures. Signs on poles or sticks, or constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy.

  • Bottles and Cans

    Bottles, cans or beverage containers of any kind are not allowed into AT&T Stadium. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please refer to Prohibited Items and Behavior for more information. Exceptions will be made for those with medical requirements and/or special needs.

  • Cameras

    Compact Cameras (still only) are permitted inside AT&T Stadium as long as their use does not interfere with the event or other guests’ enjoyment of the event. Video Cameras, tripods, monopods, selfie-sticks and cameras with a lens longer than 3″ (detachable or non-detachable) are prohibited inside AT&T Stadium.

  • Club Seats

    There are 15,000 Club Seats located throughout AT&T Stadium. Club Seat Holders have access to the Clubs they are ticketed for and all general areas of the stadium. They do not have access to the other stadium Clubs or Suite areas unless they are ticketed for them. For additional information on Club Seats, guests should contact AT&T Stadium Ticket Sales at (817) 892-4400.

  • Clubs

    There are 10 Clubs at AT&T Stadium. The Clubs remain open for approximately one (1) hour following the end of the event. They offer full-service bars, special concession stands and merchandise shops. For additional information on Club Lounges, guests should contact Guest Services at (817) 892-4161.

  • Code of Conduct

    AT&T Stadium Management is committed to creating a safe, comfortable and enjoyable experience for our guests. The following Code of Conduct is enforced for all events at AT&T Stadium and applies to the stadium, the outdoor plazas and the stadium parking lots.

    Behaviors that may result in immediate ejection without warning include, but are not limited to, the following:

    • Abusive, foul or disruptive language and obscene gestures.
    • Fighting, taunting or threatening remarks or gestures.
    • Intoxication or other signs of impairment related to alcohol consumption.
    • Throwing objects of any kind.
    • Smoking inside the stadium. Smoking is permitted in designated areas outside the stadium only.
    • Entry into a restricted or unauthorized area or an area for which an individual does not have an appropriate ticket, pass or credential.
    • Sitting in a location other than the guest’s ticketed seat.
    • Ticket scalping or the sale of tickets at any price on stadium property.
    • Trespassing, soliciting, peddling or loitering on stadium property.
    • Displays of affection not appropriate in a public setting.
    • Any disruption to the progress of the event by the individual’s actions.
    • Any action deemed dangerous or inappropriate.
    • Failure to comply with stadium personnel instructions.

    Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from the stadium or arrested. All Season Ticket Holders are responsible for their conduct and the conduct of their guests and/or persons using their tickets.

    Guests are encouraged to report issues and concerns to a nearby event staff member, calling Guest Services at (817) 892-4161 or using our Guest Text Messaging Service by texting 972-945-3005 with your location and message. Standard text messaging rates apply.

  • Compliments, Complaints and Comments

    Guests with a compliment, complaint or comment may express it, in person at a Guest Services Center or may be given a Guest Services business card with contact information in regards to Guest Services. Guest Services Centers are located on the concourse behind Sections 219, 244, 420 or 451. Written feedback can be sent to guestcomments@dallascowboys.net or to speak someone, please call Guest Services at (817) 892-4161.

  • Concessions

    Legends Hospitality Management is the concessionaire for AT&T Stadium.

    All food & beverage transactions will be cashless. Major credit and debit cards, as well as mobile pay will be accepted throughout AT&T Stadium.

  • Designated Driver Program

    As part of our commitment to public safety, guests can receive a “Designated Driver” wristband and complimentary bottled water by registering as a Designated Driver near a Guest Services Center located on the concourse behind Sections 219 and 244 and the Miller Lite Platform.

  • Drones / UAV (Unmanned Aerial Vehicle)

    Use of unmanned and remote controlled aircraft systems (e.g., drones) at AT&T Stadium, including its surrounding parking areas, is prohibited.

  • Elevators

    AT&T Stadium is equipped with public elevators at the following locations:

    • Entry A, E, F, K (Club and Suite guests only)
    • Main Concourse behind Sections 203, 217, 228, 242
    • Mezzanine Level behind Sections 304, 317, 329, 342
    • Upper Concourse behind Sections 405, 418, 437, 449

    Passenger elevators are for the priority use for guests, especially guests with disabilities and mobility challenges. Guests are not allowed to ride on freight elevators unless they are specifically escorted by a member of stadium management. Some elevators are used to move the media and coaches and will periodically be taken out of service for this purpose. To ensure the safe and efficient operation of the elevators, guests must follow the directions of the elevator operators and the elevator lobby attendants.

  • Emergencies

    Should you need immediate assistance, please notify the nearest event staff member, security personnel, concierge staff member or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, calling the Guests Services hotline (817) 892-4161 or using our Guest Text Messaging Service by texting 972-945-3005 with your location and message.

    In the event of a serious emergency at AT&T Stadium, all event staff, event security, police and Arlington Public Safety emergency response agencies are ready and available to assist guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on the Stadium televisions and scoreboards.

    In the event of an evacuation please follow the direction of public safety and stadium personnel. This video shows our general stadium evacuation, though your specific path may change due to the emergency or event configuration.

  • Entrances

    There are 10 guest entrances to AT&T Stadium. These locations are as follows:

    • Entry A: Northwest corner of the stadium. Pro Shop entrance – all guests
    • Entries B, C & D: East side of the stadium adjacent to East Plaza – Designated Reserved Tickets & All Club & Suite guests
    • Entry E: Southeast corner of the stadium – Club & Suite guests only
    • Entry F: Southwest corner of the stadium – Club & Suite guests only
    • Entries G, H, & J: West side of the stadium adjacent to West Plaza – Designated Reserved Tickets & All Club & Suite guests
    • Entry K: Northwest corner of the stadium – Club & Suite guests only
  • Escalators

    There are escalators that provide access from the Main Concourse up to the Upper Concourse. These are located on the East side of the stadium at Entry B (behind Section 244), and the West side of the stadium at Entry G (behind Section 219). Club and Suite guests may use the escalators at Entry A to access the Main Club on the north/visitor side of the stadium. Additional escalators for Club and Suite guests are located at Entry E and Entry K and provide access to the Silver Club Level.

  • Family Restrooms

    Family restrooms are designed for the use of guests with small children and guests with disabilities. However, any guest may use a family restroom. These restrooms are located throughout the stadium on all concourses and on each Club and Suite level. All Family restrooms are accessible and equipped with baby changing tables.

  • Field Access

    Access to the field is not permitted to guests of AT&T Stadium at any time (pre-game, during, or post-game) without the proper credentials.

  • First Aid

    There are five (5) First Aid locations at the stadium where medical treatment is available:

    • Event Level – Northeast Tunnel
    • Main Concourse – Behind Sections 219 and 244
    • Upper Concourse – Behind Sections 420 and 451

    Emergency Medical Technicians (EMTs) with Automatic Emergency Defibrillators (AEDs) are also positioned throughout the stadium and ready to respond to emergencies.

    Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the Guest Services Hotline at (817) 892-4161 or using our Guest Text Messaging Service by texting to 972-945-3005 with your location and message.

  • Football Return Policy

    Footballs that enter the seating area during pre-game and warm-up periods must be returned to the field. Any balls that enter the seating area during regular game play may be kept by guests.

  • Gate Opening Times

    AT&T Stadium Plazas, Concourses and Clubs and Suites will open two (2) hours prior to kick-off. Stadium opening times may be adjusted on an event-by-event basis.

  • Guest Guide

    To view the 2021 Guest Guide, click here.

  • Guest Text Messaging Service

    The Guest Text Messaging Service is available to all guests at AT&T Stadium. A guest may call for assistance during each event by sending a text message to 972-945-3005 from their cell phone.

    • Open a blank text message and address the message to 972-945-3005.
    • Type the issues (question, comment, concern, etc.) and location.
    • Text messages can be up to 160 characters in length.
    • The text message is received by a stadium representative and the appropriate assistance is dispatched from the Event Command Post.
    • If necessary, the stadium representative may have a dialogue with the guest through the exchange of text messages.

    By using the text messaging service, guests will be able to report issues and concerns, ask for information and call for assistance in a fast, easy and convenient way. For any further questions regarding the Guest Text Messaging Service, please contact AT&T Stadium Guest Services at (817) 892-4161.

    Questions or need further HELP in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-722-6458.

    Participation in our service is free of charge but standard carrier text messaging & data charges will apply. Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 972-945-3005 to be removed from any list and end subscription to the service.

  • Guests Services Centers

    There are four (4) Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Guest Services Centers assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. The centers are staffed with knowledgeable attendants ready to assist guests needing information or wishing to leave compliments or comments.

  • Housekeeping/Maintenance Concerns

    If you see or experience a housekeeping problem or maintenance concern, please notify your nearest Event Staff member, or visit a Guest Services Center located on the concourse behind Sections 219, 244, 420 and 451.

    Guests may also call our Guest Services Hotline at (817) 892-4161 or use our Guest Text Messaging Service by texting to 972-945-3005 with your location and message.

  • Lost and Found

    All guests looking to claim or report lost items should do so at the nearest Guest Services Center. Guests inquiring about lost items at previous events should call the Guest Services Hotline at (817) 892-4161 for information, notify us via email at lostandfound@dallascowboys.net or fill out the lost and found form. Items lost at prior events are held in a locked storage area for 60 days and are then either disposed of or donated to an appropriate charitable organization. AT&T Stadium cannot be held responsible for lost or damaged items.

  • Lost Children and Guests

    Lost children and guests should be taken to any Guest Services Center located on the concourse behind sections 219, 244, 420, 451. Parents looking for a lost child should check with the nearest event staff member or Guest Services Center. For safety reasons, AT&T Stadium is unable to make stadium-wide announcements for lost children or guests.

  • Media Entrance

    The entrance for the media is located on the Northwest side of the stadium just west of Entry K. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly.

  • Merchandise

    Merchandise stands are located throughout the stadium. All points of sale accept every major credit and debit card. The Cowboys Pro Shop is located on the Northwest side of the stadium at Entry A or from the Main Concourse behind Section 242. The Pro Shop is open seven (7) days a week. The daily operating hours are: Monday-Saturday, 10 AM to 6 PM, and Sunday, 11 AM to 5 PM You can also shop online at Shop.DallasCowboys.com or by phone at (877) NFC-BOYS.

  • Mobile Captioning & Assistive Listening Device

    As a service to our guests who are hearing or visually impaired, AT&T Stadium is able to offer mobile captioning via guest smartphones as well as handheld assistive listening devices.

    • Mobile captioning can be accessed via your smartphone. Please confirm that your smartphone is connected to attwifi and then visit www.captioncast.eegicap.com. Once the website loads, enter the Event Code: cowboysgameday to proceed.
    • Guests who do not have smartphone access can visit any Guest Services Booth to check out a handheld assistive listening device. These devices broadcast the in-house public address announcements as well as the radio broadcast within the stadium. Guests can also choose between English and Spanish for play-by-play action.
    • Events have open captioning on channel 2 of all monitors in the stadium.
  • Plazas

    The Plazas consist of beautifully manicured lawns and amazing food and beverage outlets located throughout the space for a fun, friendly outdoor atmosphere for fans. Located to the west, you will find the Miller Lite Plaza, and to the east, the AT&T Plaza. The Plazas lead guests to the retractable glass doors and entrance to the stadium.

  • Police Room

    The Police Room is located on the Event Level near the loading dock on the east side of the stadium. Any guests inquiring about someone who has been removed by police should be referred to Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451.

  • Pro Shop

    The Official Dallas Cowboys Pro Shop inside of Entry A is open daily. Access and hours vary on game and event days. For store hours and more information, visit Shop.DallasCowboys.com.

  • Programs

    Dallas Cowboys Gameday is the team’s official glossy souvenir program. This one-of-a-kind collector’s item features player profiles, in-depth stories and stadium information as well as rosters and opponent previews. Sold only through the Dallas Cowboys organization, Gameday sales are subject to early sellout. Guests can find this program at the stadium pro shop or merchandise stands.

  • Prohibited Items and Behavior

    In conjunction with the National Football League and for the safety of our guests and employees, the following are prohibited:

    • Smoking Inside AT&T Stadium. This also includes e-cigarettes and vaporizers. Smoking is permitted in designated areas outside the stadium.
    • Bags (please see Purse & Bag Policy)
    • Abusive, foul or disruptive language
    • Alcohol
    • Animals (except service animals to aid guests with disabilities)
    • Bottles, cans, thermoses and beverage containers of any kind*
    • Cameras with lens longer than 3″ (detachable or non-detachable)
    • Chairs, stools or other seating devices*
    • Fireworks, firearms and weapons of any kind
    • Food items*
    • Footballs
    • Knives of any length
    • Laser pointers
    • Noisemakers
    • Obscene or indecent clothing.
    • Seat cushions
    • Signs or flags on sticks or poles, or larger than what one person can hold
    • Throwing objects
    • Ticket scalping
    • Trespassing, soliciting, peddling and loitering
    • Tripods, monopods and selfie-sticks
    • Use of unmanned and remote controlled aircraft systems (e.g., drones)
    • Video cameras and the use of video capable devices including GoPro devices
    • Any other item or action deemed dangerous or inappropriate

    Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium.

    Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest having his or her ticket revoked, ejected or arrested. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property.

    *Exceptions will be made for those with medical requirements and/or special needs.

  • Radios

    Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12″ x 12″ x 12″ and do not distract from the enjoyment of other guests. The use of headphones is required.

  • Re-Entry

    For some events, at AT&T Stadium re-entry is permitted. The guest must exit through a designated EXIT gate and have his or her event ticket scanned out in order to be readmitted. Guests re-entering the stadium will be required to go through the security search process for a second time. Guests who leave the stadium and do not have their ticket scanned out will not be permitted to re-enter the stadium using the same ticket.

  • Restrooms

    There are public restrooms (men, women and family) conveniently located throughout the stadium. All restrooms are accessible to guests with disabilities.

  • Safe-in-the-Seat Program

    Guests can receive a free ID bracelet, featuring a space to write in their seat location. The Safe-in-the-Seat Program aids in reuniting lost children and guests with their appropriate parties. The bracelets are available at all Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Safe-in-the-Seat bracelets are not valid in place of a ticket.

  • Scoreboard Messages

    Unfortunately, due to the number of requests received, and the use of the boards for live game coverage, personal messages are not displayed on the stadium videoboard.

  • Sign Language Interpreters

    For non-sporting events, AT&T Stadium can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call AT&T Stadium Guest Services at (817) 892-4161.

  • Smoking

    Smoking is PROHIBITED IN ALL AREAS OF THE STADIUM (this includes all smoking tobacco, e-cigarettes and vaporizers). Guests wishing to smoke may do so only in designated smoking areas outside the stadium. Designated smoking areas are available in the following locations:

    • Miller Lite and AT&T Plaza (at least 50 feet from the stadium entrance)
    • Outside Entries A, E, F and K (at least 50 feet from the door ways, Club and Suite guests only)

    Violators of this policy may be ejected from the stadium. All season ticketholders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.

  • Stroller Policy

    Strollers are permitted at AT&T Stadium. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Larger strollers can be checked at the nearest concierge desk on the Main Concourse just inside Entry E and Entry K or Guest Services Booths located on the upper concourse behind Sections 420 and 451.

  • Suites

    There are more than 300 Luxury Suites at AT&T Stadium. The different types of Suites are:

    • Field Level – Field Suites and Touchdown Suites
    • Hall of Fame Level – Hall of Fame Suites, Owners Club Suites and Legends Club Suites
    • Silver Suite Level
    • Ring of Honor Suite Level
    • Star Suite Level

    For additional information on AT&T Stadium Luxury Suites for Dallas Cowboys games or AT&T Stadium events, please contact AT&T Stadium Suite Sales at (817) 892-4470 or email suites@dallascowboys.net.

  • Taxi Service

    Taxicabs are available at the entrance to the Miller LiteHouse off of North Collins Avenue and Cowboys Way. Taxis are staged at this location for drop off pre-event and pick-up post event.

  • Ticket Office

    The AT&T Stadium Ticket Office, located at Entry A on the northeast side of the stadium,  is open on event days for ticket resolution. On event days, hours are determined to accommodate the needs of specific events. For ticket information, visit DallasCowboys.com. Suite Will Call is available at the north and south Ticket Office locations. Media Will Call is available at the north Ticket Office only. Will Call ticket windows open three (3) hours prior to most events and can close as early as halftime on Cowboys game days. To claim tickets at Will Call, a photo ID must be presented. Only the account holder of record may pick up tickets. A person other than the account holder may pick up tickets from Will Call provided they present written and signed authorization from the account holder along with a copy of the account holder’s photo ID. Outside Will Call will not be accepted.

  • Water Fountains

    Water fountains throughout AT&T Stadium are turned off and not available for use at this time.

  • Website and Internet

    Guests can visit DallasCowboys.com for the latest information on the Dallas Cowboys.

  • Wheelchair and Companion Seating

    AT&T Stadium provides wheelchair and companion seating with enhanced sightlines on all levels. Be advised that AT&T Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. For event day assistance and seating relocations, contact an event staff member or visit the nearest Guest Services Center located on the concourse behind sections 219, 244, 420 and 451.

  • Wheelchairs

    A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the game. Guests may arrange for wheelchair assistance by contacting an event staff member at any entrance. Guests needing assistance after the event should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451. Guests in Suite and Club areas should contact the concierge staff on their level to request a wheelchair escort or additional assistance.