A to Z Guide
AT&T Stadium is committed to providing exceptional experiences for our guests in a setting unmatched by any other sports and entertainment venue. Here you will find information about stadium services, important policies, venue diagrams and much more to make your next visit to AT&T Stadium convenient and enjoyable.
AT&T Stadium is committed to serving guests with disabilities. Our facilities are fully accessible and we provide a wide range of services and amenities for guests with special needs.
AT&T Stadium is designed with accessible parking, accessible vehicle drop off and pick up areas, power assisted doors, restrooms, concessions, water fountains, ATMs and seating areas. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. For questions regarding ADA ticket information, please contact Cowboys Ticket Sales at (817) 892-4400.
One AT&T Way
Arlington, TX 76011
AT&T Stadium, Legends Hospitality Management and stadium security work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below.
- All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID.
- No alcohol will be sold to guests who appear to be intoxicated.
- There is a two (2) beer limit, per transaction, at concession stands and portable concessions.
- There is a two (2) beer limit, per person, by a roving vendor.
- Alcohol sales on the concourses and in the seating areas will terminate at the end of the third quarter.
- Management reserves the right to cut off alcohol sales at its discretion.
- Guests passing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
- We reserve the right to refuse the sale of alcohol to any guests.
- Glass beverage containers may not be taken from Club/Suite areas to concourses or the seating bowl.
- Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.
- All guests must finish and dispose of alcoholic beverages before exiting stadium property.
Animals are not permitted in AT&T Stadium. However, AT&T Stadium welcomes guests with disabilities and their service animals or service animals in training. While it is not necessary, we encourage guests with assistive animals to contact the Guest Services Hotline at (817) 892-4161 in advance of game day in order to most appropriately accommodate the needs of the guest and his or her animal.
There are several Bank of America ATMs at AT&T Stadium. ATMs are located behind Sections 201, 226, 408, 438.
Baby changing stations are located in all family restrooms throughout AT&T Stadium. These restrooms are located on all concourses and on each Club and Suite level.
All bags are subject to inspection upon entry and are subject to additional inspections within the stadium.
Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:
- NFL approved bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12" x 6" x 12" will be available through club merchandise outlets or at nflshop.com).
- One-gallon clear plastic freezer bag (Ziploc bag or similar).
- Small, one compartment, clutch bag that does not exceed 8.5" x 5.5", with or without a handle or strap. This can be carried separately or within a plastic bag.
An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
We strongly encourage fans to limit the number of items they bring with them to the stadium on game day.
Signs must be handheld, event-related, in good taste and cannot obstruct another guest's view. They may not contain commercial messages, logos or political endorsements and may not be hung off affixed stadium structures. Signs on poles or sticks, or constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy.
Bottles, cans or beverage containers of any kind are not allowed into AT&T Stadium. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please refer to Prohibited Items and Behavior for more information. Exceptions will be made for those with medical requirements and/or special needs.
Compact Cameras (still only) are permitted inside AT&T Stadium as long as their use does not interfere with the event or other guests' enjoyment of the event. Video Cameras, tripods, monopods, selfie-sticks and cameras with a lens longer than 3" (detachable or non-detachable) are prohibited inside AT&T Stadium.
Cell phones are allowed in the stadium as long as their use does not interfere with other guests' enjoyment of the event.
There are 15,000 Club Seats located throughout AT&T Stadium. Club Seat Holders have access to the Clubs they are ticketed for and all general areas of the stadium. They do not have access to the other stadium Clubs or Suite areas unless they are ticketed for them. For additional information on Club Seats, guests should contact AT&T Stadium Ticket Sales at (817) 892-4400.
There are 10 Clubs at AT&T Stadium. The Clubs remain open for approximately one (1) hour following the end of the event. They offer full-service bars, special concession stands and merchandise shops. For additional information on Club Lounges, guests should contact the Guest Services Hotline at (817) 892-4161.
AT&T Stadium Management is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors:
- Abusive, foul or disruptive language and obscene gestures.
- Intoxication or other signs of impairment related to alcohol consumption.
- Fighting, taunting or threatening remarks or gestures.
- Sitting in a location other than the guest's ticketed seat.
- Displays of affection not appropriate in a public setting.
- Obscene or indecent clothing.
- Any disruption to the progress of the event by the guest's actions.
Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from the stadium or arrested by police. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Guests are encouraged to report issues and concerns to a nearby event staff member, calling the Guests Services hotline at (817) 892-4161 or using our Guest Text Messaging Service by texting to 69050, type the word STAR followed by a space and your message.
Guests with a compliment, complaint or comment may express it, in person at a Guest Services Center or may be given a Guest Services business card with contact information in regards to Guest Services. Guest Services Centers are located on the concourse behind Sections 219, 244, 420 or 451. Written feedback can be sent to email@example.com or to speak someone, please call the Guest Services Hotline at (817) 892-4161.
Legends Hospitality Management is the concessionaire for AT&T Stadium. All concession stands at AT&T Stadium accept every major credit and debit card.
As part of our commitment to public safety, guests can receive a "Designated Driver" wristband and complimentary bottled water by registering as a Designated Driver near a Guest Services Center located on the concourse behind Sections 219 and 244 and the Miller Lite Platform.
AT&T Stadium is equipped with public elevators at the following locations:
- Entry A, E, F, K (Club and Suite guests only)
- Main Concourse behind Sections 203, 217, 228, 242
- Mezzanine Level behind Sections 304, 317, 329, 342
- Upper Concourse behind Sections 405, 418, 437, 449
Passenger elevators are for the priority use for guests, especially guests with disabilities and mobility challenges. Guests are not allowed to ride on freight elevators unless they are specifically escorted by a member of stadium management. Some elevators are used to move the media and coaches and will periodically be taken out of service for this purpose. To ensure the safe and efficient operation of the elevators, guests must follow the directions of the elevator operators and the elevator lobby attendants.
Should you need immediate assistance, please notify the nearest event staff member, security personnel, concierge staff member or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, calling the Guests Services hotline (817) 892-4161 or using our Guest Text Messaging Service by texting to 69050, type the word STAR, followed by a space, and your message.
In the event of a serious emergency at AT&T Stadium, all event staff, event security, police and Arlington Public Safety emergency response agencies are ready and available to assist guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on the Stadium televisions and scoreboards.
There are 10 guest entrances to AT&T Stadium. These locations are as follows:
- Entry A: Northwest corner of the stadium. Pro Shop entrance - All guests
- Entries B, C & D: East side of the stadium adjacent to East Plaza - Designated Reserved Tickets & All Club & Suite Guests
- Entry E: Southeast corner of the stadium - Club & Suite guests only
- Entry F: Southwest corner of the stadium - Club & Suite guests only
- Entries G, H, & J: West side of the stadium adjacent to West Plaza - Designated Reserved Tickets & All Club & Suite Guests
- Entry K: Northwest corner of the stadium - Club & Suite guests only
There are escalators that provide access from the Main Concourse up to the Upper Concourse. These are located on the East side of the stadium at Entry B (behind Section 244), and the West side of the stadium at Entry G (behind Section 219). Club and Suite guests may use the escalators at Entry A to access the Main Club on the north/visitor side of the stadium. Additional escalators for Club and Suite guests are located at Entry E and Entry K and provide access to the Silver Club Level.
Family restrooms are designed for the use of guests with small children and guests with disabilities. However, any guest may use a family restroom. These restrooms are located throughout the stadium on all concourses and on each Club and Suite level. All Family restrooms are accessible and equipped with baby changing tables.
Access to the field is not permitted to guests of AT&T Stadium at any time (pre-game, during, or post-game) without the proper credentials.
There are five (5) First Aid locations at the stadium where medical treatment is available:
- Event Level - Northeast Tunnel
- Main Concourse - Behind Sections 219 and 244
- Upper Concourse - Behind Sections 420 and 451
Emergency Medical Technicians (EMTs) with Automatic Emergency Defibrillators (AEDs) are also positioned throughout the stadium and ready to respond to emergencies.
Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the Guest Services Hotline at (817) 892-4161 or using our Guest Text Messaging Service by texting to 69050, type the word STAR, followed by a space, and your message.
Footballs that enter the seating area during pre-game and warm-up periods must be returned to the field. Any balls that enter the seating area during regular game play may be kept by guests.
AT&T Stadium Plazas, Concourses and Clubs and Suites will open two (2) hours prior to kick-off. Stadium opening times may be adjusted on an event-by-event basis.
To view the 2018 Guest Guide, click here.
The Guest Text Messaging Service is available to all guests at AT&T Stadium. A guest may call for assistance during each event by sending a text message to 69050 from their cell phone.
- Open a blank text message and address the message to 69050.
- Type the word STAR followed by a space and the issues (question, comment, concern, etc.) and location.
- The word STAR is not case sensitive, but the body of the text message must start with this keyword and there must be a blank space after the keyword.
- Text messages can be up to 160 characters in length.
- The text message is received by a stadium representative and the appropriate assistance is dispatched from the Event Command Post.
- If necessary, the stadium representative may have a dialogue with the guest through the exchange of text messages.
By using the text messaging service, guests will be able to report issues and concerns, ask for information and call for assistance in a fast, easy and convenient way. For any further questions regarding the Guest Text Messaging Service, please contact the Guest Services Hotline at (817) 892-4161.
Questions or need further HELP in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-722-6458.
Participation in our service is free of charge but standard carrier text messaging & data charges will apply. Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.
There are four (4) Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Guest Services Centers assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. The centers are staffed with knowledgeable attendants ready to assist guests needing information or wishing to leave compliments or comments.
As a service to our guests who are hearing impaired or visually impaired, AT&T Stadium has been equipped with a highly advanced assistive listening system and mobile captioning device. The service provides real-time captions and assistive listening for all public address announcements, and it provides a choice of audio description in English and Spanish for the play-by-play action. The handheld device is available for check out at all Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451.
Arrangements to use a handheld device can be made in advance by contacting the AT&T Stadium Guest Services Hotline at (817) 892-4161.
If you see or experience a housekeeping problem or maintenance concern, please notify your nearest Event Staff member, or visit a Guest Services Center located on the concourse behind Sections 219, 244, 420 and 451.
Guests may also call our Guest Services Hotline at (817) 892-4161 or use our Guest Text Messaging Service by texting to 69050, type the word STAR, followed by a space, and your message.
All guests looking to claim or report lost items should do so at the nearest Guest Services Center. Guests inquiring about lost items at previous events should call the Guest Services Hotline at (817) 892-4161 for information or notify us via email at firstname.lastname@example.org. Items lost at prior events are held in a locked storage area for 60 days and are then either disposed of or donated to an appropriate charitable organization. AT&T Stadium cannot be held responsible for lost or damaged items.
Lost children and guests should be taken to any Guest Services Center located on the concourse behind sections 219, 244, 420, 451. Parents looking for a lost child should check with the nearest event staff member or Guest Services Center. For safety reasons, AT&T Stadium is unable to make Stadium-wide announcements for lost children or guests.
The entrance for the media is located on the Northwest side of the stadium just West of Entry K. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly.
Merchandise stands are located throughout the stadium. All points of sale accept every major credit and debit card. The Cowboys Pro Shop is located on the Northwest side of the stadium at Entry A or from the Main Concourse behind Section 242. The Pro Shop is open seven (7) days a week. The daily operating hours are: Monday-Saturday, 9 a.m. to 6 p.m., and Sunday, 11 a.m. to 5 p.m. You can also shop online at ShopCowboys.com or by phone at (877) NFC-BOYS.
The Plazas consist of beautifully manicured lawns and amazing food and beverage outlets located throughout the space for a fun, friendly outdoor atmosphere for fans. Located to the west you will find the Miller Lite Plaza and to the east the AT&T Plaza. The Plazas lead guests to the retractable glass doors and entrance to the stadium.
The Police Room is located on the Event Level near the loading dock on the east side of the stadium. Any guests inquiring about someone who has been removed by police should be referred to Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451.
Dallas Cowboys Gameday is the team's official glossy souvenir program. This one-of-a-kind collector's item features player profiles, in-depth stories and stadium information as well as rosters and opponent previews. Sold only through the Dallas Cowboys organization, Gameday sales are subject to early sellout. Guests can find this program at the stadium pro shop or merchandise stands.
In conjunction with the National Football League and for the safety of our guests and employees, the following are prohibited:
- Smoking Inside AT&T Stadium. This also includes e-cigarettes and vaporizers. Smoking is permitted in designated areas outside the stadium.
- Bags (please see Purse & Bag Policy)
- Animals (except service animals to aid guests with disabilities)
- Bottles, cans and beverage containers of any kind*
- Food items*
- Large Umbrellas (must be compact)
- Fireworks, firearms and weapons of any kind
- Knives of any length
- Laser Pointers
- Signs or flags on sticks or poles, or larger than what one person can hold
- Video cameras and the use of video capable devices including GoPro devices
- Tripods, monopods and selfie-sticks
- Cameras with lens longer than 3" (detachable or non-detachable)
- Ticket scalping
- Abusive, foul or disruptive language
- Throwing objects
- Trespassing, soliciting, peddling and loitering
- Any other item or action deemed dangerous or inappropriate
- Chairs, stools or other seating devices*
- Seat Cushions
Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium.
Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest having their tickets revoked, ejected or arrested. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property.
*Exceptions will be made for those with medical requirements and/or special needs.
Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12" x 12" x 12" and do not distract from the enjoyment of other guests. The use of headphones is required.
For some events at AT&T Stadium re-entry is permitted. The guest must exit through a designated EXIT gate and have their event ticket scanned out in order to be readmitted. Guests re-entering the stadium will be required to go through the security search process for a second time. Guests who leave the stadium and do not have their ticket scanned out will not be permitted to re-enter the stadium using the same ticket.
There are public restrooms (men, women and family) conveniently located throughout the stadium. All restrooms are accessible to guests with disabilities.
Guests can receive a free ID bracelet featuring a space to write in their seat location. The Safe-in-the-Seat Program aids in reuniting lost children and guests with their appropriate parties. The bracelets are available at all Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Safe-in-the-Seat bracelets are not valid in place of a ticket.
Unfortunately, due to the number of requests received, and the use of the boards for live game coverage personal messages are not displayed on the stadium videoboard.
For non-sporting events, AT&T Stadium can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call the AT&T Stadium Guest Services Hotline at (817) 892-4161.
Smoking is PROHIBITED IN ALL AREAS OF THE STADIUM (this includes all smoking tobacco, e-cigarettes and vaporizers). Guests wishing to smoke may do so only in designated smoking areas outside the stadium. Designated smoking areas are available in the following locations:
- Miller Lite and AT&T Plazas (at least 50 feet from the stadium entrance)
- Outside Entries A, E, F and K (at least 50 feet from the door ways, Club and Suite guests only)
Violators of this policy may be ejected from the stadium. All Season Ticketholders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Strollers are permitted at AT&T Stadium. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Larger strollers can be checked at the nearest concierge desk on the Main Concourse just inside Entry E and Entry K or Guest Services Booths located on the upper concourse behind Sections 420 and 451.
There are more than 300 Luxury Suites at AT&T Stadium. The different types of Suites are:
- Field Level
- Field Suites
- Touchdown Suites
- Hall of Fame Level
- Hall of Fame Suites
- Owners Club Suites
- Legends Club Suites
- Silver Suite Level
- Ring of Honor Suite Level
- Star Suite Level
For additional information on Suites, direct guests to contact Suite Sales at (817) 892-4470 or email email@example.com.
Taxicabs are available at the entrance to the Miller Lite Plaza off of North Collins Avenue and Cowboys Way. Taxis are staged at this location for drop off pre-event and pick-up post event.
There are water fountains conveniently located throughout the stadium. All fountains are accessible to guests with disabilities.
AT&T Stadium provides wheelchair and companion seating with enhanced sightlines on all levels. Be advised that AT&T Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. For event day assistance and seating relocations, contact an event staff member or visit the nearest Guest Services Center located on the concourse behind sections 219, 244, 420 and 451.
A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the game. Guests may arrange for wheelchair assistance by contacting an event staff member at any entrance. Guests needing assistance after the event should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451. Guests in Suite and Club areas should contact the Concierge staff on their level to request a wheelchair escort or additional assistance.
Will Call is available at AT&T Stadium Ticket Office locations at Entry A on the northeast side of the stadium and at Entry F on the southwest side of the stadium. Will Call ticket windows open three (3) hours prior to most events. To claim tickets at Will Call, a photo ID and the credit card used to purchase the tickets must be presented. Only the account holder of record may pick up tickets. A person other than the account holder may pick up tickets from Will Call provided that they present written and signed authorization from the account holder along with a copy of the account holder's photo ID.